<h3 id="delivery-information">Delivery Information</h3>*NOTE: DISPATCH DELAYS* Unfortunately due to a large volume of orders we are experiencing longer dispatch times. The current timeline is sitting at 5 - 7 business days. You will receive an email as soon as your order is dispatched. Rest assured we will do our best to get your order out as soon as we can and will keep you updated should there be any changes. <table style="width: 101.454%;"><tbody><tr><td style="width: 20%;">Shipping Option</td><td style="width: 27.8095%;">Location</td><td style="width: 12.1905%;">Days</td><td style="width: 30%;">Cost</td></tr><tr><td style="width: 20%;">STANDARD:</td><td style="width: 27.8095%;">Metro:NSW, VIC, QLD, SA, TAS</td><td style="width: 12.1905%;">3 - 7 business days once dispatched</td><td style="width: 30%;">FREE delivery for all orders $149 and above.All other orders will incur a flat rate of $10 for delivery.</td></tr><tr><td style="width: 20%;">STANDARD:</td><td style="width: 27.8095%;">NT, WARegional:NSW, VIC, QLD, SA, TAS</td><td style="width: 12.1905%;">10 business days once dispatched</td><td style="width: 30%;">FREE delivery for all orders $149 and above.All other orders will incur a flat rate of $10 for delivery.</td></tr><tr><td style="width: 20%;">EXPRESS:</td><td style="width: 27.8095%;">Metro:NSW, VIC, QLD, SA, TAS</td><td style="width: 12.1905%;">1 - 3 business days once dispatched</td><td style="width: 30%;">$20 Flat Rate</td></tr><tr><td style="width: 20%;">EXPRESS:</td><td style="width: 27.8095%;">NT, WARegional:NSW, VIC, QLD, SA, TAS</td><td style="width: 12.1905%;">3 - 8 business days once dispatched</td><td style="width: 30%;">$20 Flat Rate</td></tr></tbody></table>&#xA0;&#xA0;*DISPATCH UPDATE* Dispatch times are currently extended due to an unprecedented level of demand, we appreciate your understanding and patience.To minimize the risk of contracting or spreading coronavirus, all parcels will not require an electronic mobile device signature.&#xA0;<h3 id="how-long-does-my-order-take-to-dispatch">How long does my order take to dispatch?</h3><ul><li>All orders will dispatch within 3 business days of order placement.</li><li>Please note: During sale and busy periods the dispatch timeline may move to 7 business days</li></ul> <h3 id="how-do-i-track-my-order">How do I track my order?</h3><ul><li>Once our delivery provider updates their system you will receive an email notification confirming dispatch details. Please note this will only be updated once the order has been dispatched from the warehouse, not when the order is placed on the website</li><li>You will be allocated a tracking number and be advised of your allocated delivery provider; you can then access the carrier&#x2019;s website to track the delivery</li><li>You will also receive text notification to inform you of the delivery timeline. </li></ul><h3 id="what-if-i-received-the-wrong-order">What if I received the wrong order?</h3><ul><li>Sometimes mistakes happen, if you have received the wrong order or your order is lost in transit, reach out to our Customer Service team and they will sort it out as soon as possible.</li></ul><h3 id="can-i-have-my-order-shipped-internationally">Can I have my order shipped internationally?</h3><ul><li>Mizuno Australia does not ship internationally</li></ul>

Shipping

How to find information on your order in progress.

<h3 id="how-will-i-know-if-my-order-was-successful">How will I know if my order was successful?</h3><ul><li>When your order and payment goes through you will be directed to a confirmation page, and you will receive a confirmation email to the email address nominated in the checkout process with all of the order details.</li></ul> <h3 id="will-i-be-kept-informed-of-the-status-of-my-order">Will I be kept informed of the status of my order?</h3><ul><li>As soon as your order and payment go through, we will send you an order confirmation email. We will also email you once your order ships (usually within 2-5 business days) with a shipping confirmation email and tracking details.</li><li>If you were logged in to your account when ordering you can track your order<a href="https://mizuno.com.au/account"> here.</a> </li></ul>

Order Status

<h3 id="return-refund--exchange-policy">Return, refund &amp; exchange policy</h3>At Mizuno, we understand that sometimes you may wish to return a product you have purchased from our online store. Please see below for details relating to our returns policy and procedure.<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">PLEASE NOTE:&#xA0;This policy is only valid for online purchases of footwear, clothing and accessories via mizuno.com.au. For Mizuno purchases made via a retail store please refer to the store of purchase for their Returns Policy.&#xA0;Returns Policy:For a return to be considered the online purchase must meet the following criteria:<ul><li>Returned within 30 days of receiving your purchase.</li><li>Unworn and unused with original tags still attached.</li><li>In the original packing, which must be in its original condition.</li><li style="font-weight: bold;">In a resalable condition, both the item and the packaging.</li><li style="font-weight: bold; font-size: 14px;">No labels or tape are to be stuck directly onto the shoe box. Should the shoe box be marked, damaged or not in a resalable conditions we will not be able to accept your return and it will be returned to you at your cost.</li><li>Item(s) were not marked &quot;Final Sale&quot; at the time of purchase, unless faulty</li></ul><a href="https://mizuno-australia.returns.starshipit.com/" rel="noopener noreferrer" target="_blank">Click here to start the returns process</a>Holiday Returns:During the holidays any orders placed during the month of December will be eligible for an extended return period. We understand how busy the holidays and get and how hard it can be buying sizes for other people, to help remove some of the stress we have extended our returns timeframe. Any orders during December will have 60 days to return their item/s from the date of purchase.Please Note: All other return criteria still need to be adhered to.<a href="https://mizuno-australia.returns.starshipit.com/" id="isPasted" rel="noopener noreferrer" target="_blank">Click here to start the returns process</a> <h3 id="can-i-returnexchange-items-if-i-change-my-mind">Can I return/exchange items if I change my mind?</h3><ul><li>We do not exchange products, to change a size or style, the original item must be returned, then the new item can be purchased.</li><li>Fitting issues (if the item is too large or too small) are classed as a change of mind, the original item must be returned as per the above policy and then a new size can be purchased.</li></ul><a href="https://mizuno-australia.returns.starshipit.com/" id="isPasted" rel="noopener noreferrer" target="_blank">Click here to start the returns process</a> <h3 id="what-if-my-item-is-faulty">What if my item is faulty?</h3><ul><li>If you believe the item is faulty you can contact our support team, be sure to include the following information:<ul><li>Mizuno Order Number</li><li>Reason for fault claim</li><li>Activities the product is used for</li><li>Images of the fault</li></ul></li><li>The team will endeavour to respond within 2 business days</li></ul><a href="https://mizuno-australia.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">Click here to start the claims process</a> <h3 id="are-there-return-exclusions">Are there return exclusions?</h3><ul id="isPasted"><li>Final Sale: There is a strict no returns policy on any items labelled FINAL SALE. Mizuno Australia will not accept returns for refund or exchange on any final sale Outlet items unless deemed faulty.</li><li>Face Covers: Due to hygiene reasons we will not be accepting any returns of Face Covers.</li><li>Swimwear:Please note that all products must be in an undamaged, unworn condition with all labels &amp; product swing tags attached for you to be able to return them. All swimwear should be tried on over underwear. In the interests of hygiene, returns may not be accepted if it is obvious the items have been worn and may be sent back to the customer.</li></ul> <h3 id="isPasted">What is the Online returns process?</h3>Before commencing the returns process, be sure to read the full returns policy listed above. Any items returned that are not in line with the above policy will be returned at your cost.<ol><li style="-webkit-font-smoothing: antialiased; box-sizing: border-box; margin-bottom: 0px; color: rgb(68, 68, 68);">To start your return, <a href="https://returns.shippit.com/mizuno-australia" style="-webkit-font-smoothing: antialiased; box-sizing: border-box; background-color: transparent; font-size: 0.875rem; line-height: 1.42857; font-family: Roboto, Helvetica, Arial, sans-serif; color: rgb(32, 64, 154); transition-property: color, background; transition-duration: 0.4s; transition-timing-function: ease-in-out; text-decoration: underline; cursor: pointer; margin-bottom: 0px;">Click here</a> or Return My Order</li><li style="-webkit-font-smoothing: antialiased; box-sizing: border-box; margin-bottom: 0px; color: rgb(68, 68, 68);">Place your email address and order reference number in the requested fields and click &#x2018;Start New Return&#x2019; Note: The Order Reference number can be found in your account, or on your order confirmation email</li><li style="-webkit-font-smoothing: antialiased; box-sizing: border-box; margin-bottom: 0px; color: rgb(68, 68, 68);">Fill in your return details as prompted</li><li style="-webkit-font-smoothing: antialiased; box-sizing: border-box; margin-bottom: 0px; color: rgb(68, 68, 68);">Once your return has been approved you will receive an email with your return label</li><li style="-webkit-font-smoothing: antialiased; box-sizing: border-box; margin-bottom: 0px; color: rgb(68, 68, 68);">Place your shoes in its original box and packaging</li><li style="-webkit-font-smoothing: antialiased; box-sizing: border-box; margin-bottom: 0px; color: rgb(68, 68, 68);">Download, print and adhere your label on the outside of your parcel and drop it off to your nearest Australia Post Office Note:&#xA0;No labels or tape are to be stuck directly onto a shoe box, should the box be marked, damaged or not in a resalable condition we will not be able to accept your return and it will be returned at your cost. We recommend reusing the satchel the shoes arrived in.&#xA0; Note:If you do not have a printer Australia Post can print it at the Post Office by scanning the label directly from your phone and emails</li><li style="-webkit-font-smoothing: antialiased; box-sizing: border-box; margin-bottom: 0px; color: rgb(68, 68, 68);">Once received back please allow 5-10 business days for your return to be processed</li><li style="-webkit-font-smoothing: antialiased; box-sizing: border-box; margin-bottom: 0px; color: rgb(68, 68, 68);">Once your item has been received and assessed Mizuno will: A. If the items meet the guidelines stated in our returns policy, we will provide a refund as requested. Please note, refunds may take up to 5-10 business days to be processed once received and 3-5 days to receive the refund into your account depending on your financial institution. B. If the item does not meet the guidelines stated in our returns policy as determined by Mizuno, the item will be returned to you, and all freight and handling charges will be charged to you at normal freight charges.</li></ol><a href="https://mizuno-australia.returns.starshipit.com/" id="isPasted" rel="noopener noreferrer" target="_blank">Click here to start the returns process</a>

Returns & exchanges

Information about order changes and cancellations.

<h3 id="can-i-change-or-cancel-my-order">Can I change or cancel my order?</h3><ul><li>We aim to get your order out as soon as possible, as such no orders can be cancelled or changed after they have been submitted.</li><li>If you do need assistance with returns please see our Returns page or contact our helpful customer service team at&#xA0;<a href="mailto:estore@mizuno.com.au" style="-webkit-font-smoothing: antialiased; box-sizing: border-box; background-color: transparent; font-size: 0.875rem; line-height: 1.42857; font-family: Roboto, Helvetica, Arial, sans-serif; color: rgb(32, 64, 154); transition-property: color, background; transition-duration: 0.4s; transition-timing-function: ease-in-out; text-decoration: underline; cursor: pointer; margin-bottom: 0px;">estore@mizuno.com.au</a></li></ul>

Changes & cancellations

<h3 id="which-payment-types-do-you-accept">Which payment types do you accept?</h3><ul><li>We accept Visa, Mastercard, Unionpay, ShopPay, ApplePay, GooglePay, Eftpos, Paypal, and Afterpay</li></ul> <h3 id="do-you-offer-buy-now-pay-later">Do you offer Buy Now Pay Later?</h3><ul><li>We do offer Buy Now, Pay Later through Afterpay!</li><li>You can find out more about this service <a href="https://www.afterpay.com/en-AU" rel="noopener noreferrer" target="_blank">here</a></li></ul> <h3 id="do-you-offer-layby">Do you offer Layby?</h3><ul><li>Unfortunately we do not offer Layby.</li></ul> <h3 id="isPasted">How can I get an invoice for my purchase?</h3><ul><li>We are happy to arrange an invoice for you, contact our customer support team<a href="https://mizuno-australia.gorgias.help/en-US/contact">&#xA0;here.</a></li></ul> <h3 id="isPasted">Where do I enter my promo code?</h3><ul><li>If you are using a promo code, you will be prompted to enter it on the payment change at checkout, look out for where it says &quot;Discount code or Gift Card&quot;</li></ul> <h3 id="how-long-should-a-refund-take-to-reach-me">How long should a refund take to reach me?</h3><ul><li>Refunds can take up to 10 business days to process once your return arrives back to our warehouse.</li><li>The time it can take to appear in your account will depend on your bank.</li></ul> <h3 id="do-you-offer-gift-receipts">Do you offer gift receipts?</h3><ul><li>We do not offer gift receipts, if you are trying to return a gift we recommend contacting our support team <a href="https://mizuno-australia.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">here</a></li></ul> <h3 id="isPasted">Do you price match?</h3><ul><li>Mizuno doesn&#x2019;t price match products sold at retail stores or other online retailers.</li></ul>

Ordering

Shipping

Order Status

Returns & exchanges

Changes & cancellations

Payment