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ShippingUpdated 8 months ago

Delivery Information

*NOTE: DISPATCH DELAYS*
Unfortunately due to a large volume of orders we are experiencing longer dispatch times. The current timeline is sitting at 5 - 7 business days. You will receive an email as soon as your order is dispatched. Rest assured we will do our best to get your order out as soon as we can and will keep you updated should there be any changes.


Shipping Option

Location

Days

Cost

STANDARD:

Metro:

NSW, VIC, QLD, SA, TAS

3 - 7 business days once dispatched

FREE delivery for all orders $149 and above.

All other orders will incur a flat rate of $10 for delivery.

STANDARD:

NT, WA

Regional:

NSW, VIC, QLD, SA, TAS

10 business days once dispatched

FREE delivery for all orders $149 and above.

All other orders will incur a flat rate of $10 for delivery.

EXPRESS:

Metro:

NSW, VIC, QLD, SA, TAS

1 - 3 business days once dispatched

$20 Flat Rate

EXPRESS:

NT, WA

Regional:

NSW, VIC, QLD, SA, TAS

3 - 8 business days once dispatched

$20 Flat Rate

 

 

*DISPATCH UPDATE* Dispatch times are currently extended due to an unprecedented level of demand, we appreciate your understanding and patience.

To minimize the risk of contracting or spreading coronavirus, all parcels will not require an electronic mobile device signature.

 

How long does my order take to dispatch?

  • All orders will dispatch within 3 business days of order placement.
  • Please note: During sale and busy periods the dispatch timeline may move to 7 business days


How do I track my order?

  • Once our delivery provider updates their system you will receive an email notification confirming dispatch details. Please note this will only be updated once the order has been dispatched from the warehouse, not when the order is placed on the website
  • You will be allocated a tracking number and be advised of your allocated delivery provider; you can then access the carrier’s website to track the delivery
  • You will also receive text notification to inform you of the delivery timeline.

What if I received the wrong order?

  • Sometimes mistakes happen, if you have received the wrong order or your order is lost in transit, reach out to our Customer Service team and they will sort it out as soon as possible.

Can I have my order shipped internationally?

  • Mizuno Australia does not ship internationally
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