Returns & exchangesUpdated 4 months ago

Return, refund & exchange policy

At Mizuno, we understand that sometimes you may wish to return a product you have purchased from our online store. Please see below for details relating to our returns policy and procedure.

PLEASE NOTE: This policy is only valid for online purchases of footwear, clothing and accessories via mizuno.com.au. For Mizuno purchases made via a retail store please refer to the store of purchase for their Returns Policy. 

Returns Policy:

For a return to be considered the online purchase must meet the following criteria:

• Returned within 30 days of receiving your purchase.
• Unworn and unused with original tags still attached.
• In the original packing, which must be in its original condition.
• In a resalable condition, both the item and the packaging.
• No labels or tape are to be stuck directly onto the shoe box. Should the shoe box be marked, damaged or not in a resalable conditions we will not be able to accept your return and it will be returned to you at your cost.
• Item(s) were not marked "Final Sale" at the time of purchase, unless faulty

Click here to start the returns process

Holiday Returns:

During the holidays any orders placed during the month of December will be eligible for an extended return period. We understand how busy the holidays and get and how hard it can be buying sizes for other people, to help remove some of the stress we have extended our returns timeframe. Any orders during December will have 60 days to return their item/s from the date of purchase.

Please Note: All other return criteria still need to be adhered to.

Click here to start the returns process

Can I return/exchange items if I change my mind?

• We do not exchange products, to change a size or style, the original item must be returned, then the new item can be purchased.
• Fitting issues (if the item is too large or too small) are classed as a change of mind, the original item must be returned as per the above policy and then a new size can be purchased.

Click here to start the returns process

What if my item is faulty?

• If you believe the item is faulty you can contact our support team, be sure to include the following information:
  • Mizuno Order Number
  • Reason for fault claim
  • Activities the product is used for
  • Images of the fault
• The team will endeavour to respond within 2 business days

Click here to start the claims process

Are there return exclusions?

• Final Sale: There is a strict no returns policy on any items labelled FINAL SALE. Mizuno Australia will not accept returns for refund or exchange on any final sale Outlet items unless deemed faulty.
• Face Covers: Due to hygiene reasons we will not be accepting any returns of Face Covers.
• Swimwear:Please note that all products must be in an undamaged, unworn condition with all labels & product swing tags attached for you to be able to return them. All swimwear should be tried on over underwear. In the interests of hygiene, returns may not be accepted if it is obvious the items have been worn and may be sent back to the customer.

What is the Online returns process?

Before commencing the returns process, be sure to read the full returns policy listed above. Any items returned that are not in line with the above policy will be returned at your cost.

1. To start your return, Click here or Return My Order
2. Place your email address and order reference number in the requested fields and click ‘Start New Return’
   Note: The Order Reference number can be found in your account, or on your order confirmation email
3. Fill in your return details as prompted
4. Once your return has been approved you will receive an email with your return label
5. Place your shoes in its original box and packaging
6. Download, print and adhere your label on the outside of your parcel and drop it off to your nearest Australia Post Office
   Note: No labels or tape are to be stuck directly onto a shoe box, should the box be marked, damaged or not in a resalable condition we will not be able to accept your return and it will be returned at your cost. We recommend reusing the satchel the shoes arrived in. 
   Note:If you do not have a printer Australia Post can print it at the Post Office by scanning the label directly from your phone and emails
7. Once received back please allow 5-10 business days for your return to be processed
8. Once your item has been received and assessed Mizuno will:
   A. If the items meet the guidelines stated in our returns policy, we will provide a refund as requested. Please note, refunds may take up to 5-10 business days to be processed once received and 3-5 days to receive the refund into your account depending on your financial institution.
   B. If the item does not meet the guidelines stated in our returns policy as determined by Mizuno, the item will be returned to you, and all freight and handling charges will be charged to you at normal freight charges.

Click here to start the returns process